Frequently Asked Questions

If you have an enquiry and can’t find an answer on our FAQ’s page, you can email us directly at customersupport@unbeatableblinds.co.uk. If your enquiry is urgent, give us a call on 0333 321 4050 and one of our customer advisors can assist you.

We are an online ordering company with several factories throughout the UK. Our Head Office address is 3 Drum Mains Park, Orchardton Woods, Westfield, G68 9LD. If you wish to contact us in writing, please address any correspondence to this address.

At Unbeatable Blinds we offer one of the largest selection of high quality, affordable, made to measure blinds online, in the UK. With a multitude of different colours, fabrics and styles to choose from, you really are spoilt for choice. You can shop via our menu at the top of this page, or choose one of our bestselling blind ranges below:

• Roller Blinds
• Vertical Blinds
• Faux Wood Blinds
• Wooden Blinds
• No Drill Blinds
• Roman Blinds
• Venetian Blinds
• Perfect Fit Blinds
• Skylight Blinds
• Day & Night Blinds
• Rigid PVC Blinds

Yes – you can shop our wide range of curtains at unbeatablecurtains.co.uk. We have a variety of styles available to choose from, each of which can be customised with a heading and lining option of your choice!

You can get an instant quote online today! Simply select the product you wish to order, input your measurements and receive an instant price. You can add multiple products to your basket and view your total without checking out. If you need further assistance, or are looking for something more specific, our customer support team can give you a quote over the phone.

As one of the UK’s best discount blind retailers, we’re always running offers and promotions on our wonderful selection of made to measure blinds. We have something to suit all styles and budgets! Visit our Discount page for info on our current discounts and offers.

We love keeping our customers up to date on new products, sales, discounts and more. You can follow us on Facebook, Instagram and TikTok so you never miss out!

Once you have placed your order you will receive an order confirmation email, this will have all your order information including your order number. We will keep you up to date on what’s happening with your order so there’s no need to worry about tracking every other day.

Once your order is despatched we’ll send you an email to let you know & once it’s with your courier you’ll then receive a tracking link and delivery time/slot. If you have any issues or wish for further updates, just give us a call on 0333 321 4050 and one of our customer advisors can assist you.

We currently only offer delivery to UK mainland, Northern Ireland, Isle of Wight, Scottish Islands and the Channel Islands online. Please Note, that certain postcodes may incur additional delivery fees.

Once your blinds have been manufactured and despatched, they should be delivered within around 3 working days. We ask that you allow up to 5 working days for delivery and if you have not received them within this time please get in touch.

Please Note: if you’re based in Northern Ireland, you may experience slightly longer delivery lead times due to the Windsor Framework introduced in 2023.

Unfortunately, delivery time slots are not something we are able to offer at the moment. We can make a request for the courier to deliver your blinds on a specific date, however this isn’t always guaranteed and is ultimately down to the courier.

Yes, when completing your order simply select ‘deliver to a different address’. Once you have checked this box, you can enter the address you would like your order to be sent to.

Yes, just select ‘deliver to a different address’ at checkout and enter your chosen address.

If you are unable to fit the blinds yourself, you may wish to hire a fitter to install them. You should not book a fitter until you have received your full order and have checked that there are no faults, damages or missing parts. We also advise not to book specific time off work to wait in on deliveries, if you can avoid it. The last thing we want is to waste your time or money rescheduling fitters and holidays.

We have various factories throughout the UK, this means depending on what blinds you have ordered these can be despatched from different sites. Don’t worry if you have only received part of your order, it is not unusual to receive multiple deliveries.

If you have ordered a blind that comes in 2 parts such as a vertical blind, the courier will often split these items which means they can be delivered by two different delivery drivers and/or on different days. This means you may receive the headrail one day and the slats and weights the following day.

If you have only received one item or part of your order, don’t worry! Give us a call if you still haven’t received anything the following day.

If your order has gone missing, please get in contact with our customer support team. We will contact the courier and see if we can locate your parcel, if not don’t worry! We will arrange a remake free of charge as a priority.

Please Note: In certain cases, we must allow the courier up to 60 days to investigate missing goods before processing any refund. However, this is only in very unusual circumstances.

On the rare occasion that your order is damaged in transit, please sign as ‘damaged’ on the couriers note. If you find that not only the outer packaging has been damaged, but your blind has been affected, please contact customer support as soon as possible. We’ll investigate this with the courier and arrange for a replacement as a priority!

If for any reason you aren’t home and miss your delivery, the courier will leave their calling card with information on how to reschedule delivery for another time that is convenient for you. If you haven’t received a calling card, please give us a call and we can chase this up with the courier on your behalf.

As standard, we charge £9.95 for delivery within the UK, however some postcodes will be subject to additional fees.

For further information, you can view our Delivery Information page.

We use various couriers throughout the UK to deliver your blinds; this means we can get them to you as fast as possible! Our carrier partners are UPS, DPD, DX, XDP, DHL, and Yodel.

If you have received confirmation of delivery but haven’t received your order the courier may have left your parcel with a neighbour, or in a safe space, this should be detailed on your tracking. We ask that you first check with any neighbours and then give us a call if you cannot locate it. We will contact the courier and ask for proof of delivery.

The courier may decide to open an investigation into the matter which can take up to 60 days to resolve. Should the courier come to the conclusion that it has been delivered but you have not received your goods we cannot offer a refund, but we will happily re-make your order.

To order free samples, simply choose the product you like and click on the ‘get free sample’ button. This will add this to your sample basket. Once you have selected all of the samples you would like, review your sample basket, enter your delivery details and submit your sample request.

All samples are sent by First Class post and should arrive within 1-2 days. We ask that you allow up to 5 working days to receive your samples as they can sometimes be delayed due to unforeseen circumstances. If you haven’t received your samples in this time, please contact our customer support team and we can arrange for these to be resent.

We currently allow up to 10 free samples per order.

Due to differences in our manufacturing process, we are unable to provide samples for a select few fabrics including a handful of our designer products. If samples are unavailable, this will be detailed in the product description. We have listed these excluded fabrics within our terms & conditions.

Similarly to our manufacturing hubs, our sampling departments are split across the UK. We currently have two separate sampling offices which means although you’ve submitted one sample request, some of your samples may come from one office, and the rest may come from the other.

Samples may also be missing from your order on the odd occasion that our sampling departments are out of stock of your chosen fabric/material. If you contact our customer support team, they’ll be able to check this for you.

We don’t offer a home visit measuring or fitting service, but we do supply you with all the info you need to measure and fit your blinds yourself. You can view our measuring guideor fitting instructions for step-by-step guides. All orders are also supplied with paper fitting instructions. If you need any extra help, just give our customer support team a call and we’ll be happy to talk you through it over the phone.

Yes, we supply step-by-step fitting instructions with all orders. If these seem to be missing or have been misplaced, our fitting guides are also available online.

A window recess is the area that is typically recessed or set back from the rest of the wall. Measure your recess by taking a width measurement across and a drop measurement down. Visit our measuring guide for more information.

If you have a box or angled bay window, you will need to measure for blinds a little differently. You can follow our guide on measuring bay windows for blinds for a step-by-step guide. If you need further support or have any questions, you can contact our customer support team via phone or email.

All of our standard blinds are supplied with brackets that are suitable for face fixing (to the wall or frame), or top fixing (to the ceiling). This can sometimes be a universal bracket with multiple fixing holes that will allow you to fix your blinds both ways. For advice on fixing your brackets, please refer to the fitting instructions. If you’ve opted for a no drill blind, you won’t require brackets to fit these.

Unfortunately, we cannot provide screws with your blinds as we can’t guarantee they’d be suitable for the surface you’re fixing to.

If you are fixing the brackets to timber, wooden screws are best. For Masonry or plaster, you should use plaster plugs and screws or plasterboard fixings. If you are fixing to steel, use self-tapping screws with a steel drill bit. You should be able to source all of these in your local hardware store. They should also be able to advise further if you’re fitting to an unusual surface.

To ensure your blinds fit perfectly within your recess, we are required to make a small deduction. For vertical blinds we deduct 10mm from the width and 10mm from the bottom for clearance. For Venetians we deduct 12mm from the width. roller blinds, day and night blinds and roman blinds we don’t make any deductions as these will fit right into the recess with the measurements you have provided.

If you are ordering a blind with exact measurements, then we won’t make any deductions. Your blind (including the headrail and fabric) will measure the exact size you have provided. This means that if you order an exact fitting roller blind with a width of 100cm then your blind will measure 100cm from the left side of the headrail to the right. The fabric area of your blind will be roughly 3cm narrower to allow space for chains and mechanisms.

If your blind isn’t operating correctly, it could be that it hasn’t been fitted correctly. Check your blinds against the fitting instructions provided to ensure there is enough space between the brackets. Vertical Blinds should be fitted in an open position to ensure they operate correctly. If you find that your fitting is correct or the product seems to be damaged, call our customer support team who can help.

If you realise you’ve measured incorrectly, you should contact our customer support team ASAP. If this is done within 12-24hrs of having placed your order then there may be a chance we can amend this before it goes into production, however this isn’t a guarantee.

If your blind has arrived and you realise you’ve measured your window incorrectly, you may be able to get a replacement if you’ve taken measure protect on your order. For more information, please see our Measure Protect t&cs.

All our blinds are covered by a 1-year warranty. For full details of our warranty offer, please visit our terms & conditions.

Yes – you can shop our range of replacement vertical blind slats online. If you don’t see the fabric you’d like, give us a call and we can give you a manual quote!

All products we offer are either photographed or digitally produced and are accurately displayed on the website. However, due to different types, styles and settings of digital devices and screens/resolutions, shading and colour may appear differently to the exact colour in reality. For more info, please see our t&cs.

We always recommend that you order a free sample before you commit to buying a product to ensure you are happy with the fabric and colour in person. If you have any queries about our products or would like more information, please contact our customer support team.

Child safety is our number one priority which is why all our blinds meet safety regulations and are supplied with child-safety devices. We will even send you extra child-safety clips for other blinds in your house if required, free of charge! For further info on our child-safety procedures, visit our child safety page.

You should be dusting your blinds regularly as part of your cleaning routine. However, if find they need a little extra care, some blinds can be wiped with a slightly damp cloth.

If you need further details on how to clean your blinds we have step-by-step guides you can follow: How to Clean Roman Blinds, How to Clean Wooden Blinds, How to Clean Roller Blinds, How to Clean Vertical Blinds, and more within our blog.

We offer various linings on our Roman Blinds including light filtering, blackout, and thermal options.

Our standard, or satin linings are provided at no extra cost and allow for gentle light filtering, while our blackout linings offer complete darkness as well as a touch of warmth due to the thicker lining. If you upgrade to one of our thermal linings, this provides optimal thermal retention and privacy. Certain linings may increase the cost of your blind; however, this is only between 5-10% of the initial cost.

You can find the composition of each blind in the product description. If you are unable to find it, give us a call and we can give you some more information.

We currently offer a selection of Perfect Fit Shutters that use an easy to install blinds, no drill, no screw, shutter blind system! They’re perfect for use on uPVC windows and/or doors.

Unfortunately, we don’t currently offer full height, cafe style or tier on tier shutters, but keep an eye out as these will be coming in 2026!

We offer a wide range of waterproof and moisture resistant blinds that are suitable for bathrooms. Our PVC rollers and verticals are particularly popular for bathrooms as they are fully waterproof and can be easily wiped clean. View our full range of waterproof blinds or bathroom-blinds to find the perfect window dressing for your bathroom.

On the rare occasion that your choice of blind is out of stock, our customer support team will get in contact to advise of a new delivery date or arrange an alternative fabric choice. Our customer support team can provide you with recommendations of similar fabrics and arrange for samples to be sent out to you to ensure you are happy with your choice.

If you require a VAT invoice for your order, you can email our customer support team. We will send this to you directly by email.

We currently accept Visa, Mastercard, Maestro, American Express, Paypal, Klarna and Clearpay payments. You can select your payment method at checkout.

While we do not offer complete financing options, we do currently offer a range of flexible payment options: Klarna, Clearpay, and PayPal Credit. These options allow you to split your order total into weekly, biweekly or monthly payments. For more information, please visit our terms & conditions.

Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

Please note, Unbeatable Blinds is not a lender and acts only as an introducer.

At Unbeatable Blinds, all of our payment methods are totally secure. We use PayPal Braintree to authenticate your payments using the most secure, advanced technology available. We never see your payment information or card details as this is immediately passed through to Braintree. We only receive a reference to your payment as well as the amount.

PayPal Braintree is approved as a level 1 compliant provider under the Payment Industry Data Security Standard (PCI DSS). This is the highest level of compliance that is offered. Braintree are audited by an official Visa Qualified Assessor.

Any transactions made by debit or credit card will also be verified by ‘Secured by MasterCard’ and ‘Verified by Visa’ services. You may need to access your mobile phone and banking app to approve any payments.

We are truly sorry if your blinds haven’t come as expected. Rest assured, we will do everything we can to resolve any issues with your order. The quickest and easiest way to report a fault or damage to your blinds is by sending us an email. Please provide your order number and details and measurements of the blind in your order that is faulty or damaged.

Our customer support team may need some extra information to ensure the issue is fixed correctly, it is helpful if you can provide images of any damage, marks or faults to customersupport@unbeatableblinds.co.uk. If the problem with your blind relates to the measurements, please include an image of your blind next to a measuring tape so that our customer advisors can see the incorrect sizing.

Once we have these images, we will pass this onto production to assess the issue and provide you with either a priority remake or refund for the blind.

As our products are made to measure we ask that before you place your order you double check you are happy with all products and measurements. Once we receive your order, we will send an order confirmation to the email address you have provided, please check this for any errors.

If you do notice any mistakes on your order confirmation, please contact us ASAP as some of our blinds can go into production immediately to ensure you receive your order as quickly as possible. We ask that you contact us within 24 hours of ordering if you need to make any amendments to your order.

As our products are made to measure, we cannot offer cancellation on any orders that have gone into production. If you change your mind before your blind has been manufactured, we may be able to stop production, although this is not a guarantee. It is therefore important to contact us as soon as possible if you wish to cancel your order. If we can cancel your order, we will process your refund to your chosen payment method.

Unfortunately, made to measure goods cannot be returned unless they are faulty or damaged. For this reason, we offer a free sample service that will allow you to see each fabric before you commit to buying. On the rare occasion that your blind has arrived and appears to be different from the sample you ordered, please call us as this could be down to a production error.

If your blinds do not match the measurements that you provided (accounting for any of our detailed adjustments), please contact our customer support team. We will require an image of the blind next to a measuring tape so our customer support and production team can assess the issue. We don’t need you to return the blind that is measuring incorrectly unless it needs further assessment, in this case we will arrange for this to be uplifted. If we don’t require any further assessments to be made, we won’t need you to return it.

If an error has been made by our production team, we will happily replace your blind free of charge and arrange for priority delivery.

Unfortunately, because our blinds are made to measure, we cannot offer any exchange or returns if you’ve placed your order incorrectly, unless you’ve taken our measure protect insurance. This covers you in the event you make a measuring mistake and in which case we’ll provide you with a replacement blind completely free of charge! For more info, see our Measure Protect t&cs.