Delivery Charges, Timescales & Options
Delivery timescales are subject to the availability of material stock that we hold in our factory. As a rule of thumb all blinds are usually produced within 1 to 3 working days, add to that 2 days for normal standard delivery within the mainland UK, and your blind order from date of purchase to your delivery address should be within 5 working days. On many products this timescale is much shorter. In the case of the Natalie and Aurora ranges you can expect you order within 3 working days.
So for example if you ordered a blind from our Natalie range on a Monday before 12 noon, it would leave our factory on Wednesday afternoon and would therefore be with you on Friday. If you ordered on Friday before 12 noon, it would leave our factory on Tuesday afternoon and would be with you on Thursday. All blinds ordered after 12 noon on Fridays or indeed Saturdays and Sundays go into production on Monday/Tuesday.
Our preferred delivery carrier is UPS or DPD and when you place your order it can be easily tracked using the instructions on your order confirmation. From time to time we look at other carriers to ensure we are giving our customers the best delivery solution to suit their needs.
We make every effort to deliver your order within the timescales described above, however, occasionally delays can occur due to unforeseen circumstances.
Risk of loss and damage to your order passes to you on the date when the goods are delivered or on the date of first attempted delivery by us.
Deliveries out with standard delivery addresses, as designated by our carriers, and certainly out with mainland UK delivery addresses will incur additional delivery charges, these will be communicated to you if applicable at point of purchase.
We normally deliver all goods on a Monday to Friday basis, however, in certain circumstances guaranteed Saturday morning deliveries are available in certain postcode areas within mainland UK, an extra charge will apply and delivery is subject to available delivery slots at the time of ordering. Saturday delivery option is only available when ordering by telephone.
For more information on all delivery options, charges and timescales or to discuss special delivery requirements please contact our Sales Team on 0333 321 4050 or contact firstname.lastname@example.org for further details